ONLINE REVIEWS are increasingly playing a pivotal role in making or breaking a business’s online reputation. Statistics clearly show that an overwhelming majority of people rely heavily on online reviews of a business while deciding whether to buy a product or a service.Online reviews are the modern day equivalents of word of mouth recommendations. The significance of these reviews presents a wonderful opportunity for businesses. If handled properly and proactively, customer reviews can become an invaluable asset to business.
With the right response, it is possible to turn a negative review into a positive reflection of your business. This is achieved by responding politely and sincerely to the aggrieved customer and addressing their complaints or concerns in a professional manner. Through the right response, online reviews can become amazing tools of promotion for your business. The best way to placate an aggrieved customer is to offer them some incentive along with a promise of better service in the future. Online reviews can become a very good source of suggestions for business development. Once a mistake or error in your ways is pointed out to you, make sure to permanently remove it so it does not reoccur. This way negative reviews can actually help you make lasting improvements to your business.
So, the next time a customer posts a negative review about your business, these tips will come in very handy in tackling that problem.